Email Marketing – Use A Service

I occasionally get requests from clients for assistance with sending out email marketing to their existing clients. My advice in these situations is always the same: Use A Service. Every client that I’ve dealt with that’s interested in this kind of marketing starts out planning to do it using their regular email account, but there […]

Monochrome Laser Printer TCO/Cost – Preliminary Results

I’m regularly asked by customers “Which laser printer should we get?” or “What’s the cheapest good laser printer?” Here’s an initial stab at answering those questions. I’ve been pulling together some numbers on the costs to purchase & run assorted monochrome laser printers. While there’s still work to be done on tracking down some items […]

Calculating Printer Costs and TCO

I’m currently working up an article on the total cost of ownership (TCO) for printers and choosing printers for your office, but while I work on the details (including researching costs for a variety of printers) here’s some information on the calculations involved. This is important for small to midsize offices because the variation in […]

Slow Startup with Multiple ‘Starting’ Services After Malware

I had an interesting problem with a server (Windows 2003 Standard) at a small business (6 users total) the other day – a very long startup time. The server in question is a standalone domain controller/DC as well as a database/application server and file/print server. Terminal Services is installed & configured, but rarely used – […]

Information Design and Graphics

While unrelated to most of the content of this site, I’d like to call your attention to David McCandless’ blog Information Is Beautiful (about graphics and data visualization) and in particular to a very nice piece on What Makes Good Information Design? – in particular the key dimensions of Interestingness, Integrity, Function and Form. Obvious […]

(Fix) “Another Installation is Already In Progress’ installing Office 2007 over Office 2000′

Ran into an interesting problem this evening – I was helping someone who was having problems with installing Office 2007 on an XP system with Office 2000 (I believe Professional) installed. The problem was that when the actual installation process started, it would hang up because another installation was running. The standard fix for that […]

(Fix) When DNS and ping Fail but nslookup Works (Windows)

Spent some time recently with a Windows XP laptop that would see networks fine (although IP address acquisition via DHCP seemed slower than I’d expect), but which was unable to resolve names with DNS. This was affecting IE, Firefox,  ping, basically anything that used the built-in Winsock calls such as gethostbyname(). NSLookup, on the other […]

Choosing Printers for the Office

For many small businesses, when it’s time to add or replace a printer in your office it’s easy to just go to an office supply store and buy whatever’s on sale. It’s also almost always a mistake. It’s worth doing at least a little research when you’re purchasing technology items, particularly for items that you […]

(Fix) r3953724.cn Malware/Adware Redirections

Quick Fix: have a program named procmon.exe running (copy of notepad.exe) to disable malware temporarily. This should let you run searches & download fixes. This is only temporary while you clean the system. Read this post for more details and please let me know in comments if this does or does not work for you. […]